Privacy Policy
Oct 28, 2025
Your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our AI-powered learning and training platform (“Service”). By using our website or services, you agree to the practices described here.
1. Information We Collect
1.1 Personal Information
We collect information that identifies you when you:
Create an account
Subscribe to a plan
Contact our team
Participate in training activities
This may include:
Name
Email address
Company/role
Billing information
Authentication details
1.2 Usage Data
We automatically collect data when you interact with the platform, such as:
Device type and browser
IP address
Pages visited
Time spent on features
Training activity logs
1.3 Training & Performance Data
To deliver personalized learning:
Your activity history
Skill assessments
Performance scores
Recommendations generated by our AI models
1.4 Cookies & Tracking
We use cookies and similar technologies to:
Improve user experience
Remember preferences
Analyze platform performance
You can disable cookies in your browser settings, but some features may stop working properly.
2. How We Use Your Information
We use your data to:
Deliver personalized AI-powered learning paths
Improve training effectiveness
Track performance and generate insights
Provide customer support
Process payments and subscriptions
Enhance platform security
Develop new features and optimize user experience
Send important service updates or marketing communications (you can opt out anytime)
We never sell your personal information.
3. How We Share Information
We may share information only in these scenarios:
3.1 Service Providers
Trusted third-party providers that help us operate:
Payment processors
Cloud hosting providers
Analytics platforms
Customer support tools
They are required to protect your data and use it only for the service we request.
3.2 Legal Requirements
We may disclose information if required to:
Comply with a legal obligation
Protect our rights, users, or public safety
3.3 Business Transfers
If we merge, sell assets, or undergo restructuring, your data may transfer to the new entity under the same privacy commitments.
4. How We Protect Your Data
We implement industry-standard safeguards:
Encryption in transit and at rest
Access control and authentication
Continuous security monitoring
Regular audits and vulnerability assessments
Although no method is 100% secure, we work to keep your information safe.
5. Your Rights and Choices
Depending on your region, you may have the right to:
Access your personal information
Update or correct your information
Delete your account
Request data portability
Opt out of marketing emails
Restrict certain types of processing
To exercise any of these rights, contact us at: support@etrix.com
6. Data Retention
We keep your information only as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Improve platform performance
If you delete your account, your personal data is removed or anonymized unless law requires otherwise.
7. Children’s Privacy
Our platform is not intended for users under 16.
We do not knowingly collect data from children. If you believe we have collected such data, notify us immediately.
8. International Data Transfers
Your information may be processed on servers located in other countries.
We ensure appropriate safeguards such as:
Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Secure hosting partners
9. Third-Party Links
Our site may contain links to external websites.
We are not responsible for their content or privacy practices.
Review their policies before sharing any information.
10. Changes to This Privacy Policy
We may update this policy to reflect new laws, services, or features.
When changes occur, we will:
Update the “Last Updated” date
Notify users when required
Continued use of the platform means you accept the revised policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, reach us at:
Email: support@etrix.com
Company: Etrix
Address: XYZ, London